FAQ
We have one retail location in Sacramento, California (we wish we could be everywhere!). In store pick ups, exchanges, or purchases can be made at our location within operating business hours of Monday – Friday from 9 AM – 7PM If you are unsure about holiday hours please feel free to give us a call and find out! Anyone is welcome to come to our store front to make a purchase and try out some of our products! Please come prepared if you are picking up lashes for your artist (we will not be able to tell what kind of lashes you are wearing by looking at them… maybe one day though!)
All packages are shipped out 1-3 business days after your order is placed.
Please allow a couple extra days when placing an order to ensure your package gets delivered when you need it. If you place an order for 2 day express or overnight shipping please remember this is transit time and does not include how long it takes us to process your order here! We would love for everyone to get their packages instantly but due to increasing sales and our hours of operations some packages may take longer to process. We appreciate all your patience with us ! xoxo
For sanitary reasons we cannot accept any returns on product once it has left our office. If your product is defective or damaged we will be happy to work with you to rectify the situation! Please let us know upon receiving the product if this is the case! Should you order too many lashes or the wrong lashes, we are not liable for returning your purchase price. We are committed to 100% quality and cleanliness, and cannot re-sell lashes
For the quickest reply, please email us at support@lashedbyh.com or call/text us at (916) 696-4887. Messages received in Instagram and Facebook are checked every 2-3 days. If your question is urgent please email, call, or text and we will reply within 1 business day.
You can visit our Brand Ambassador page HERE
Please contact us via email or call to be a promoter or model.
If an item you are looking to purchase is out of stock online, it is totally out of stock. Please feel free to keep an eye on our Instagram page @lashed.by.h or sign up on the website for our newsletters! Trust us when we say we know how important it is for you to have your products and we do apologize if we are sold out of anything that you need. You will let you be the first to know when we are restocked if you follow the above tips to find out about restock!
